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O'Hara Flowers provides its services subject to the following terms, conditions, and provisions (the "Terms and Conditions"). By accessing, viewing, or using this Site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions. O'Hara Flowers reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

O'Hara Flowers at O'Hara Flowers, we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us at ohara.zurich@gmail.com. We use only the freshest flowers available for our hand-made bouquets to ensure that you can send flowers with confidence.

Refund Policy If an order is filled and delivered on time and there is a question as to the quality of the arrangement then we will gladly replace the arrangement. To request a replacement we must be contacted within 6 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. No refunds or replacements will be made for any order should the recipient or sender not notify us within 6 hours of the original service date.

If we are unable to provide you with a replacement or accommodate your delivery request, we will refund you the entire order amount.

Order Changes and Cancellations We do not allow orders to be edited or cancelled after acceptance of the order or, if earlier, within forty-eight (48) hours of the requested delivery date or within the three (3) days prior to Christmas, Valentine's Day, 8th of March, Father's Day or Mother's Day & all Swiss Public Holidays (because of our extremely high volume of orders during these times).

Problems With an Order At O'Hara Flowers, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please send us an email at ohara.zurich@gmail.com.

Delivery Charge Delivery fee vary depending on the destination.

Delivery Policy Our products are available for same day delivery. For same day delivery your order must be placed before 1:00 pm except on Saturdays where orders need to be placed before Friday 4:00 pm. Our delivery service is available on Saturdays and Sundays. Before major holidays, we recommend that you place your orders at least five days in advance.

Regretfully, we are unable to guarantee time of delivery. To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. 

 O'Hara Flowers not responsible for:

• Products delivered to incorrect addresses supplied by the sender.
• Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
• Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
• Product quality problems caused by improper handling by the recipient.

Substitution Policy It may be possible that the products (flower and vase) that are displayed on the website may not be present actually due to non-availability of some seasonal flowers or some local restrictions. However, we guarantee the number of flowers to be equal to what is stated on the site. We also guarantee that the quality of the replaced flowers/vase will be same or superior to what is displayed on the website.

Payment Options O'Hara Flowers uses the industry's leading security technology to ensure that your order will be safe and secure. Please read our Privacy policies for more information.

Ordering Products and Services You must be 18 years or older, and have a valid credit card, with full authority to use it, to submit an order for products or services through any of our Sites.

Prices; Colors; Availability All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. Please note that the colors of items and products may depend on your monitor and may not be correctly displayed. The availability of products and other items on our site may change at any time, without notice.

Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.  Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided.

Limitation of Liability You agree that, except as explicitly set forth herein, O'Hara Flowers its directors, officers, employees, representatives, successors, licensors, and suppliers shall not be liable to you or any third party for any of the following types of damages related in any way to our relationship with you (including our products, services, or site content) or third-party materials or web sites: indirect, exemplary, special, incidental, punitive or consequential damages, or damages for loss of profits, revenue, data or use, incurred by you or any third party, whether in an action in contract or tort, related to our products or your access to, and use of, our sites or any other hyper-linked third party web site, even if we have been advised of, or are aware of, the possibility of such damages.

Indemnity By using any one of our web site, you agree to indemnify and hold O'Hara Flowers, its subsidiaries, affiliates, officers, agents and other partners and employees, harmless from any loss, liability, claim or demand, including reasonable attorneys fees, made by any third party due to or arising out of your use of such web site, including providing a link to another site or your violation of these Terms and Conditions.

Basis of Bargain The warranty disclaimer and limitation of liability set forth above are fundamental elements of the basis of the agreement between O'Hara Flowers and you. O'Hara Flowers would not be able to provide the sites (including the products, services, and site content) on an economically acceptable basis without such limitations.

Severability If any provision of the Terms and Conditions is held to be invalid, void or unenforceable, the remaining provisions shall nevertheless continue in full force and effect and the invalid, void, or unenforceable provision shall be deemed modified so that it is valid and enforceable to the maximum extent permitted by the law.

How to Contact Us If you have any comments or questions, please do not hesitate to contact us at: ohara.zurich@gmail.com

Copyright The graphic and textual content, arrangement, and assembly of this site is the property of O'Hara Flowers or its content suppliers and protected by Swiss and international copyright laws. Users may use this site as a shopping resource, but any other use of the site, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited. In addition, the software used on this site is the property of O'Hara Flowers or its software suppliers and is protected under Swiss and international copyright laws.

Disclaimer This site is provided by O'Hara Flowers, GmbH on an "as is" basis. O'Hara Flowers, GmbH no representations or warranties of any kind, express or implied, as to the operation of the site, the information, content, materials or products included on this site. To the full extent permissible by applicable law, O'Hara Flowers, GmbH disclaims all warranties, express and implied, including but not limited to implied warranties or merchantability and fitness for a particular purpose. O'Hara Flowers, GmbH will not be liable for any damages of any kind arising from the use of this site or the products purchased using the site, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Entire Agreement These Terms and Conditions, together with O'Hara Flowers, GmbH return policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and O'Hara Flowers, GmbH with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and O'Hara Flowers, GmbH with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

No joint venture, partnership, employment, or agency relationship exists between you and O'Hara Flowers as a result of these Terms and Conditions or your use of this site. The waiver by O'Hara Flowers of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.

Applicable Law This site is created and controlled by O'Hara Flowers, GmbH in Switzerland. Accordingly, the laws of Swiss will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

These Terms and Conditions provide you with a personal, revocable, nonexclusive, non transferable license to use this site conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, non commercial use, and you may download a single copy of the materials from this site only for personal, non commercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded.

Linking to any O'Hara Flowers page is prohibited absent express written permission from O'Hara Flowers. Framing the O'Hara Flowers.com website with links, advertisements and/or other information not originating from the O'Hara Flowers website is expressly prohibited.

Feedback We welcome all comments, feedback, information, or materials regarding our Sites, which you submit to us by email or otherwise through or in conjunction with any one of our Sites. Please note that Feedback shall be considered non-confidential and become the property of O'Hara Flowers submitting Feedback to us, you hereby assign, and agree to assign, to us of all right, title and interest in copyrights and other intellectual property rights on a worldwide basis to the Feedback, at no charge. We shall be free to use Feedback on an unrestricted basis.